SHOPPING INFORMATION
1. How do I track my order?
Once your order is shipped, the Airway Bill number (AWB no.) and courier company name is sent to you via email. Please visit the courier partner website and enter the AWB # to track the current location of your shipment and expected date of delivery. Should you have any questions about your order dispatch, please call us or email us +91-8448217801 info@maisara.in | MON – SAT | 10:00 AM – 6:00 PM IST
2. I stay in India. How much are the shipping charges?
For all deliveries within India, shipping is free!
3. Do you ship outside India? How much international shipping will I be charged?
Yes! We ship worldwide. Please read our Shipping and Return policy for more details.
4. Do I have to pay Customs and Duties on my international order?
Duties and taxes for international orders are not included as part of shipping charges. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice from the shipping agent.
5. Do you offer COD services?
Yes, we do ! However, customized orders or pre-orders requires payment before delivery.
6. I am not happy with my order. How do I return?
In order to initiate a return, please contact us within 3 days of delivery with the following information:
– Order number
– Delivery address
– Reason for return
Once approved, a reverse pick up will be initiated within 3-4 business days. Should you have any questions, please call us or email us +91-8448217801 info@maisara.in |MON SAT | 10:00 AM – 6:00 PM IST. Please read our return policy for more details.
7. What if I need a different size in the same jewelry style I have purchased?
Most of our jewelry is one size fits all. However, for some styles you have size options to choose from. In case you are confused about your size, do write to us at info@maisara.in or call us at 91-8448217801 and we will help you understand your size.
If you would like a different size in the same style that you have purchased, you will need to go through the following steps:
a. Contact us to schedule a reverse pickup or alternatively you can send it to us. The pickup charges will be billed to you.
b. Once the unused product is received at our end, we will ship out the new size after charging you the re-shipping charges. Please note that size exchanges will not be possible if the product is purchased during a period of special pricing.
8. I am loyal Maisara buyer. Is there a loyalty program?
We love to pamper our buyers and have a Maisara Smile and Rewards Program for everyone. For every 1 Rupee spent you get 1 point. For every Rs. 1000, you get 1000 smile rewards which is equal to Rs. 100 discount and can be redeemed as cash discount against your next purchase. Happy Shopping!
9. Easy ways to earn some of our Smile and Rewards Points:
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Subscribe to our site and become a member
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Follow us on Instagram, Twitter and Facebook and earn 500 Smile points
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Share on Facebook and earn 500 Smile Points
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Share on Twitter and earn 500 Smile Points
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Celebrate your Birthday and earn 1500 Smile Points
10. What if the gold on my jewelry gets tarnished?
At any time, if you feel you want your Maisara jewelry shining as new, please send it to us and we will re-plate it for you at a minimal cost!
11. What if I want to get my old Maisara jewelry redesigned?
We love to re-work on the old jewelry pieces. All our jewelry pieces can be dismantled and reused in a new design. Please feel free to contact us if you need any personal advice on your creation, we would be happy to assist you!
12. Do you also redesign jewelry not purchased from your brand?
We don' t redesign or rework on gold and silver jewelry. We work on all imitation jewelry and that depends on the design and piece to piece. You can always contact us and we can see how we can help redesign your piece.